Reference

Legal clarity and account safety on power88

We operate with clear terms around account access, deposit verification, and how your data moves through our system.

Account verification requiredData protection built inWithdrawal verification stepsSupport in your language
power88 Legal clarity and account safety on power88
REACH US ANYTIME

How to contact us about legal and account issues

Team online

Live Chat

Open your account menu and tap Support; our team responds in under five minutes during peak hours, and in under 15 minutes outside peak. Available 24/7 for account access, withdrawal holds and identity verification questions.

Email Support

Send queries to our legal inbox and receive a reply within 24 hours with detailed answers about terms, data handling and account suspension. Include your account number and the specific issue so we respond with exactly what you need.

Account Settings

Navigate to Profile > Account Settings > Legal & Security to submit requests for data correction, account closure or complaint escalation. We process formal requests within three business days and notify you by email.

SECURITY AND DATA HANDLING

How we protect your information and account

Encryption and Storage

Your passwords, ID numbers and payment details are encrypted using AES-256 standard; servers holding this data are in secure data…

Identity Verification

Withdrawal requests require photo ID or passport matching your registered name and date of birth.

Cookie and Tracking

We use cookies to remember your login and language preference, and analytics cookies to track page behaviour for site improvement.

Data Retention

Transaction records and account activity logs are kept for seven years where local law requires; personal data (address, phone) is…

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS), hosting providers and legal authorities when required.

Account Suspension and Appeals

If your account is suspended for suspected fraud or terms breach, you receive an email within 24 hours explaining the…

Frequently asked questions about legal and account rights

Your account remains active and your balance is preserved. No inactivity fees apply on power88. If you suspect unauthorised access, contact support immediately; we can freeze your account while we investigate and restore any disputed transactions within ten business days.

You can update your email and phone number in Account Settings > Profile at any time. Your registered legal name cannot be changed after verification to prevent fraud; if you legally changed your name, contact support with a court document and we will update it for withdrawal purposes.

When you request a withdrawal via DANA, OVO, GoPay or QRIS, we verify your identity once using a photo ID matching your registered name and date of birth. Subsequent withdrawals in the same calendar year do not require re-verification unless you update your profile information or request a change to your registered details.

After identity verification is approved, DANA, OVO, GoPay and QRIS transfers arrive in your linked account within 30 seconds to two minutes. Bank transfers may take up to four hours during business hours. We process all withdrawals 24/7, including weekends and public holidays in Indonesia.

We cancel withdrawals only if identity verification fails, your account shows fraud signals, or you request cancellation before processing begins. If we cancel, we refund your balance to your account balance immediately and explain why by email. You can appeal cancellations through our formal dispute form in Account Settings.

Change your password immediately, then contact live chat or email support with details of any unexpected activity. We freeze your account, review transaction logs, and reverse any unauthorised deposits or withdrawals within five business days. File a police report if significant funds were involved and share the report number with us.

We do not sell, rent or share your personal data with marketing companies, brokers or affiliate networks. We share only with payment processors (DANA, OVO, GoPay, QRIS), hosting providers, and legal authorities when required by law. You can request a full list of third parties and your data usage at any time by emailing support.