Reference

Terms & Conditions that govern your account

When you open an account with us, you're agreeing to a clear set of rules that protect both you and the platform.

Account creation and verificationDeposit and withdrawal rulesRegional access where local law permits
power88 Terms & Conditions that govern your account
REACH OUR TEAM

How to contact us about the terms

If you have questions about these Terms & Conditions, or need to request changes to your account settings or data, we're here to help. Our support team handles term-related inquiries, account disputes, and policy clarifications in Indonesian and English. You can reach us by live chat during lobby hours, email for detailed queries, or through your account settings to request a copy of your current agreement or data export.

Team online

Live Chat

Ask about terms or account rules during active lobby hours. Response time under 2 minutes. Indonesian and English speakers available.

Email Support

Send policy questions or disputes to [email protected]. We respond within 24 hours with clear explanations of term clauses.

Account Settings

Request a full copy of the current Terms & Conditions or export your account data from your profile menu anytime.

HOW WE HANDLE YOUR TERMS

Data, security, and your rights under these terms

power88 follows strict operational standards for account data, payment security, and term enforcement.

Data Encryption

All account and payment data transmitted to power88 is encrypted end-to-end. Stored records use bank-grade security protocols.

Cookie & Tracking Policy

We use cookies for login security and lobby analytics. You can disable non-essential cookies in your browser settings anytime.

Data Retention

Account transaction history is kept for seven years for compliance.

Account Closure

When you request account closure, we verify no pending transactions. Closure processes within one business day of approval.

Personal Data Requests

You can request to update or export your personal information.

Two-Factor Authentication

Optional second-layer login security available in your account. Protects your account even if your password is compromised.

Frequently asked about our Terms & Conditions

By clicking 'Create Account', you confirm you've accepted the terms. If you miss details, you can request a copy anytime via support or your account settings. We recommend reviewing the key sections on deposits, withdrawals, and account rules before your first login to Jakarta or elsewhere.

Yes. You can update your name, address, or phone number through Account Settings anytime. Changes require verification; most updates process within 24 hours. Email [email protected] if you need help modifying account information after registration.

Withdrawals require account verification and must be requested via your wallet. We process standard withdrawal requests to DANA, OVO, GoPay and QRIS within one business day. Minimum and maximum limits apply per method; you'll see these at checkout.

We keep your transaction history for seven years for legal compliance. Other account data—username, contact details—is deleted after one year of closure, unless a dispute or investigation is ongoing. You can request data deletion faster by contacting support.

No. Creating more than one account per person violates our terms. If we detect duplicates, both accounts may be suspended. If you need to restart, close your first account fully before opening a new one.

We may suspend your account if you breach terms—such as providing false information, exploiting features, or attempting fraud. Closures are permanent; suspended accounts may be reviewed after 30 days. You can appeal via support with evidence of the rule breach.

Open your account, navigate to Account Settings, and select 'View Terms & Conditions'. You can also email [email protected] to request a PDF copy in Indonesian or English. We update terms periodically; you'll be notified of major changes by email.